Risk and Compliance Transformation

Promoting user-centric innovation in a traditional top-down organization with a long history.

I’ve enabled users to perform risk assessment supporting complex, mission-critical functions of a business.

Disclaimer
This project is subject to NDA therefore no visuals could be shared in a public space.

Challenge

The challenge was to champion a user-centric innovation agenda in an environment where projects were predominantly mandated by regulators. Additionally, overcoming a corporate culture that leaned towards a "solution-first" approach rather than embracing an innovation mindset of "problem-to-be-solved first" required turning a reactive process into a proactive one.

Approach

We gradually upgraded the methodology by introducing higher standards through different steps. This involved setting user research standards and using checklists and templates to make processes scalable beyond the design team, ensuring consistent and efficient outcomes.

We conducted user-centric design trainings in various formats across the organization, aiming to promote the use of vision workshops and product roadmaps throughout the company.

Outcome

User research has become a crucial part of many innovation projects. We have seen a substantial increase in workshop requests. Senior sponsors strongly back design thinking and require new projects to prioritize user needs. Several teams within the organization have approached us for design thinking trainings.

My contribution

Research and Discovery
User interviews
User journey mapping
Usability testing
Contextual enquiries

Facilitation and training
Facilitating ideation workshops for various teams and stakeholders
Design consultancy
Design training for teams.

Design and delivery
Working on the solutions from starting with low fidelity to high fidelity prototyping
Handing over the design for both internal and external teams.

Team processes
Setting up templates to help scale up the processes
Preparing and conducting team workshops
Leading team initiatives to increase efficiency within the team.